I received a customer letter at the corporate offices that made me chuckle. It seems a girl and her friend decided to go to their local DQ® restaurant’s drive-thru after a basketball game. Not surprisingly, they needed to peruse the drive-thru menu board for a few seconds before ordering. What was surprising though was that once they placed their order, the employee kept saying “excuse me?” as if she couldn’t hear the order.
The girl and her friend repeated their order a few times, but still the employee couldn’t hear them. Finally, the customer heard a much larger male voice loudly say, “Ma’am, you are speaking into the bird house. Could you please pull ahead 10 feet and repeat your order into the intercom?”
The girls says she and her friend were so embarrassed and laughing so hard, they just pulled out of the drive-thru lane and drove away. Have you ever had an embarrassing DQ moment?