I recently was contacted by a DQ® operator in Georgia. He put me in touch with a regular customer, Gail, who had started a chain reaction with a random act of kindness at his DQ location. Gail goes through this DQ drive-thru lane at least three times a week to get treats for her mother-in-law and others who are in a nursing home down the street, because it always brightens their day. She randomly chose one day to pay for the person in the car behind her as well as for her own order. When she got back to the office, the DQ manager called to let her know that every person in the line of several cars behind her had paid for the person behind them until no one else was in line! The last person had even asked if she could pay for someone inside the store since there was no car behind her.
Have you ever “Paid it Forward?”