I recently received a customer letter at the corporate DQ® headquarters about how a family knew they would be taking their beloved pet to the veterinarian for the last time. Because they made it a ritual to take Patches to the local DQ restaurant for a hamburger as a treat after every vet appointment, this time the family took her to the restaurant before the final appointment.
The family went through the drive-thru lane to pick up the hamburger, and was surprised to receive the hamburger free of charge because the employee was so sorry about the unfortunate day. The owners of that little dog will always remember that employee’s act of concern and caring.
Sometimes it can be such a simple act of kindness that can help someone through a difficult time. This is an excellent example about how the DQ system could help someone feel just a little bit better.
What have you done to help someone through a difficult time?